ARRIVAL

Please aim to arrive 5-10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

CHANGING YOUR APPOINTMENT
24 hours’ notice is required to reschedule or cancel a booked appointment, except in cases of contagious illness as described below.

SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appoiontment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted. Should this issue occur again, it may be best to take a break from scheduling services until things have settled down. You can always contact Brazen + Bliss Beauty Lounge for last minute appointments, but you will no longer be able to book online or pre- book services.

CANCELLATION + NO SHOW
If an appointment is cancelled or rescheduled within 24 hours of your appointment, a 50% deposit will be required at the time of re-booking which will then be applied to your next appointment. Your deposit will be forfeited should you cancel again within the 24 hour timeframe or no show for your rescheduled appointment. 2 No shows for your appointments will result in no longer being eligible for online or pre-booking services.

 

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours.. After hours appointments may be available on a case by case basis for an additional $20 fee. Please contact us directly to schedule your after hours appointment.